Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a full return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@creativekidworld.com.au.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For a refund of change of mind, the shipping cost will be at customer’s cost.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process the refund. 

Refunds are not available for customers who have booked their Online Live Lessons using their NSW Government’s Creative Kids Voucher.

You can always contact us for any refund/return/exchange questions at info@creativekidsworld.com.au

Workshops booked with an Active and Creative Kids voucher

Because vouchers are processed through Service NSW, we can't offer refunds or exchanges on workshops purchased with an Active and Creative Kids voucher. Please choose carefully.

If your child can't attend, let us know at least 24 hours before the class at info@creativekidsworld.com.au and we'll move them to another session. Bookings must be made at least 24 hours before the class.

We may change workshop dates or times. If we do, we'll let you know and offer another session.

Materials packs ($2.95) are covered by the return conditions above. Your rights under the Australian Consumer Law are not affected.